Terms & Conditions

Radlea Limited (Radlea) and Lightstone Systems Limited (Lightstone) provide Internet World Wide Web page hosting, Internet access, email and Database Development. Radlea has certain legal and ethical responsibilities consistent with the use of its servers and equipment involved in these services. Our general policy is to act as a provider of internet presence. We have specific ethical concerns regarding the use of our computers and equipment detailed below. Radlea reserves the right to suspend or cancel a customer's access to any or all services provided when we, in our sole discretion, decide that the account has been inappropriately used.

Hosting and Services
All hosting and services are for a minimum period of twelve months and renew automatically unless notice of cancellation is made in writing at least 45 days prior to the renewal date. If you inform us that you will not be requiring renewal of your domain name we will issue a reminder of expiry 30 days prior to expiry. Notification of cancellation or transferral of your domain name to another registrar must be submitted in writing via post or email and will be acknowledged by us within 5 working days of receipt of your notification. See Domain Transfers section for more information.

Hosting accounts are to be used by the primary individual/company only and cannot be used to resell, store or give away web-hosting services to other parties. This is defined as allowing a separate, third party to host content on the owner's web site however where content is within the primary site (eg banner ads, hit counters, news feeds etc) this is not a problem. If in doubt please ask us.

Our Fees

The fee for initial domain name registration and first year of hosting is £10 + VAT, with an annual fee of £10 + VAT for each year thereafter. Transfers of domain names to another registrar before the current registration period has ended are subject to an admin fee of £25 + VAT.

Breaching the terms of your contract may result in additional fees. See Payment Policies section for more information.


Specific Acceptable Use Policies

Server abuse
Any attempt to undermine or cause harm to a server, or customer, of Radlea is strictly prohibited.

Unauthorised use of other people's accounts or computers
Radlea will react to any use or attempted use of an Internet account or computer without the owner's authorisation. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password robbery, security hole scanning etc. Any unauthorised use of accounts or computers by a Radlea customer, whether or not the attacked account or computer belongs to Radlea, will result in action against the attacker. Possible actions by Radlea for any use or attempted use of an Internet account or computer without the owner's authorisation include warnings, account suspension or cancellation, and civil or criminal legal action, depending on the seriousness of the conduct.

Password Confidentiality
It is the responsibility of Radlea customers to keep the username(s) and password(s) that Radlea supply, confidential. If a password is disclosed to a third party, any actions by the third party will be the responsibility of the account holder. Radlea reserves the right to terminate the account with immediate effect, without refund if, as a result of these actions, there is is a breach in the agreed terms and conditions.

Abuse General
Any customer who violates Radlea Policies in abusing either space/site transfer by using more space than has been paid for, or using excessive bandwidth will be notified via email and given a maximum of 14 days to remedy the problem or pay an additional fee. If the problem is not resolved within the allotted 14 day period, the client hosting will be terminated and a refund paid by Radlea for the unused period less an admin fee of £25 + VAT. Radlea reserves the right to exercise its sole discretion in determining what constitutes a violation of this provision.

Chat Rooms
We do not allow clients to install their own chat rooms, without approving it with the Radlea Technical Team.

Email
To avoid unnecessary server traffic and maintain a high performance for our mail servers the minimum period for mail collection on a shared Radlea mail server is 10 minutes. This will also allow sufficient time for normal server reboots to be performed with minimum errors. For dedicated servers there is no minimum period although normal bandwidth charges will apply.

Spam Filtering
All our email accounts come with optional spam filtering (global and per user). Although the solution we offer is one of the most sophisticated of its type due to the nature of spam it is impossible to guarantee any level of filtering so this service is included but is on the basis that we make no warranties regarding its performance.

Bulk Mail shots
No bulk email transmissions are permitted unless confirmed by Radlea in writing. For the purpose of definition bulk email is classed as over 500 emails per day. All lists must be 'opt in' with a clear 'remove from list' option. This applies to all customers.

Lists should also be designed so that users need to confirm the request via an email confirmation (so only the person that receives the email could have subscribed). Also Information on when/how they opted in and if possible an IP address should be retained so this information can be supplied if a user disputes that they opted into a list.

IRC
We currently do not allow IRC or IRC bots to be operated on our servers.

Note: We believe in freedom of speech and expression, however, we will not risk a law suit or bad publicity for our company by hosting any "questionable material". Examples include but are not limited to:

  • Any site advocating illegal activities.
  • Certain radical or cult style groups.
  • Any site specifically slandering another person or organisation or another cultural, religious, or ethnic group
  • Posting any Warez-related material - (pirated software, software evaluation cracks, etc.) on your web site.
  • Any other questionable material, as determined by Radlea

 

You must not use the Services for:

(a) unlawful, fraudulent, criminal or otherwise illegal activities;

(b) sending, receiving, publishing, posting, distributing, disseminating, encouraging the receipt of, uploading, downloading or using any material which is offensive, abusive, defamatory, indecent, obscene, unlawful, harassing or menacing or a breach of the copyright, trademark, intellectual property, confidence, privacy or any other rights of any person.

Knowingly or negligently creating, transmitting, storing, publishing or uploading any electronic material (including, without limit, files that contain viruses, corrupted files, Trojans or any other similar software or program) which is known or likely to cause, interrupt, damage, destroy or limit the functionality of any computer software, hardware or telecommunications equipment owned by us or any other Internet user or person.

Activities that invade another’s privacy, cause annoyance, inconvenience or needless anxiety to any person.

Activities that are in breach of any other third party’s rights, including downloading, installation or distribution of pirated software or other inappropriately licensed software, deletion of any author attributions, legal notices or proprietary designations or labels in any file that is uploaded, falsification of the origin or source of any software or other material;

Granting access to your web services to others not residing at or located at the premises at which these Internet services are provided.

Making excessive use of, or placing unusual burdens on, the network, for example by sending or receiving large volumes of email, excessively large email attachments or large amounts of file transfers.


Payment Policies

Initial registration of your domain will occur on an agreed upon date. The registration fee will be charged from this date and the auto-renewal fee on the same date each subsequent year if we are not informed that you wish to cancel your registration no less than 45 days prior to that date.

All accounts are subject to our standard credit terms as indicated on your invoice, unless other terms have been agreed upon. Any account not settled within or exceeding this time frame in any way may be subject to suspension. No domain will be released to another hosting company until all outstanding amounts are paid and in the event that a transfer is made without our authority we reserve the right to charge an admin fee of up to £125 + VAT. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies us in writing to request a termination of services. All payment is in Sterling. Where payment for services or design is overdue we reserve the right to charge interest at the rate of 10% per month, and also reserve the right to suspend service, with a re-connection fee of no less than £65 + VAT. We may charge you a reasonable fee to cover our administration costs if any payment you are required to make is not honored by your bank or building society, credit card company or other payment method, the current minimum charge is £45 + VAT.

Unless by prior arrangement and approval by Radlea, your total monthly network usage limit is 60GB. The amount of data is measured in kilobytes (KB), megabytes (MB) or gigabytes (GB). 1MB=1024KB, 1GB=1024MB. The total amount of data you send and receive or upload and download from your website each month is your total monthly usage, and at the end of the month we compare this with the monthly usage allowance. If you exceed your usage allowance, we'll charge you £1.25 for each extra GB you use (rounded up to the nearest GB) starting from the first week you exceed your allowance. We'll continue charging if you keep exceeding your allowance in the following months. These charges will be invoiced separately to your annual, quarterly or monthly bill.


Payment by credit/debit card
Where payment is made by this means the contract will be deemed to exist between ourselves and the card holder used in the initial transaction, however invoices may be made payable to the details you require for the purpose of VAT or tax.

Account Vetting
For security all accounts are vetted. This process may take up to 24 hours to complete and after this process if we find anything that we deem to be suspect with the transaction we reserve the right to reject the application and issue a refund.

Cancellation
Radlea reserves the right to cancel service at any time. Any violation of policies will not receive a refund if we institute our right of cancellation. Any violation which results in extra costs will be billed to the customer (i.e. transfer, space etc.). In the case of cancellation of any product/service by the customer in order to ensure that the authorised person is the one making the request we reserve the right to ask that notice be made in writing and signed by either the person that originally ordered the service or someone authorised to make such request. For example in the case of a business a director or senior manager. Notices can be sent by post or faxed to the number/address shown on our web site.

Domain transfers
We make no charge to transfer in your domain from another hosting company but an administration charge of £25 + VAT will be applicable if you should wish transfer a domain away from from us. We will attempt to transfer the domain three times after which an additional fee of £25 + VAT is chargeable to cover up to three additional attempts. If you are unsure please ask the new company if they can do the same as we do when transferring to us ie send you a form.
To ensure all requests are authorised they should be signed by the domain owner or a director (if a limited company) and faxed or posted to the address/facsimile number displayed on our Contact page. The request must include the domain name(s) and the relevant information to effect the transfer (it is slightly different for some domain extensions - speak to your new company for details). The reason we ask for written confirmation is not only to protect us but also to help prevent a fraudulent application attempting to take control of your domain. We would however be sorry to see you go.

Transfers are completed within seven working days of a request if you require transfer on a specific day we would be happy to do this for the following fees: weekday £15 per domain, weekend £25 per domain.

Transferring to us - Just let us know the domain(s) and we will advise you of the procedures that apply to your domain(s). Where necessary we will supply you with a simple form to complete with all the correct information that you can send to your existing hosting company. If we send the necessary information three times without success we will give you the option to either stop the process without any cost to you or pay a fee of £25 to cover three additional attempts (You should then try and reclaim this from your existing company) We would be happy to have your business.

Lawful Purpose
Radlea reserves the right to refuse service to anyone. Customers may only use our servers for lawful purpose. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. Radlea expressly forbids anyone from using its servers for the propagation, distribution, housing, processing, storing, or otherwise handling in any way which we deem to be objectionable. The designation of any materials as such described above is left entirely to the discretion of Radlea.

Indemnification
Customer agrees that it shall defend, indemnify, save and hold Radlea harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Radlea, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Radlea against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Radlea server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Radlea server.

Disclaimer
Radlea will not be responsible for any damages your business may suffer. Radlea makes no warranties of any kind, expressed or implied for services we provide. Radlea disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Radlea and its employees. Radlea reserves the right to revise its policies at any time.

Excessive CPU/RAM Usage
Client agrees to take all responsibility for all programs including CGI scripts executed under their account. Programs that consume an excessive amount of CPU run time or Random Access Memory (RAM) are not permitted. Client agrees and understands that such excessive use can have an adverse effect on the performance of the webserver. Client agrees to accept responsibility for programs executed under his/her account, regardless of who authored the program. The use of cgi or html chat scripts or pages is strictly prohibited. We reserve the right to suspend accounts without notice to clients who violate these terms. Radlea has sole discretion over what constitutes excessive usage.

All offers and prices quoted on our website are subject to confirmation.

Code of practice
Services that relate to a public electronics communication services (PECS) now require a code of practice dispute resolution.

Radlea Limited
Priestgate House
3 - 7 Priestgate
Peterborough PE1 1JN
Tel: 01733 302591

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